Discount codes are periodically given out at our industries discretion and are usually for a limited period of time, such as a sale event.

At oout Industries, reserves the right to split your order into multiple shipments, without notification, in an attempt to try and get your products to you as soon as possible. Sometimes, this will show under one tracking code. This is common when one or more items are on backorder.  

Once your return shipment has been received and approved, a refund will be processed.

Refunds Back to Your Method of Payment

If you choose a refund back to your method of payment, there will be a 30% restocking fee imposed, along with return shipping fees (see Exhaust Returns for the exception), as well as any customs & duty fees, taxes, and/or brokerage fees associated with an international shipment. Shipping fees, including shipping insurance are non-refundable.

The refund will usually appear on your method of payment within 5-7 business days, depending on your bank's processing policies.

Refund to Store Credit

If you choose a refund back to store credit, we are able to reduce the restocking fee to 10%, though return shipping fees (see Exhaust Returns for the exception), as well as any customs & duty fees, taxes, and/or brokerage fees associated with an international shipment will still be at your expense and will come directly out of your refund. Shipping fees, including shipping insurance are non-refundable.

Unfulfilled, cancelled orders will require a 15% cancellation fee. This fee is to:

1. Recover the processing fees for both the order you placed and the order
   you canceled;
2. Cancellation fees imposed by the manufacturer, should the part be coming
   straight from them; OR
3. Restocking fees, since the part now has to be resold.

The following may NOT be canceled:

• Orders that are already fulfilled – the Returns Policy will apply.
• Made-to-Order items that are custom made for the customer.
• Special Order items that were approved for sourcing by the customer.
• Items that are on sale and labeled "final sale" during that sale period.

RESTRICTED STATE CANCELED ORDERS

Due to some state laws, certain products are prohibited from being sold in those states and are noted as such at the top of those product descriptions in bold.  Due to the limitations of Shopify, it is not readily possible to block those parts from being added to a cart and ordered.  However, if you choose to order an item anyway and live in a restrictive state, we will have to refund you, less 20%. Your other option is to opt for store credit for another part.  Please contact us with any questions prior to ordering. 

We no longer ship internationally unless it is through a verified, reputable international purchaser, located in the United States. In that case, any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments, are the buyer’s responsibility and will not be paid or reimbursed by Auto Core Parts.

By law, our Industries is required to list all package contents at the actual purchase price. If a package is refused, rather than pay any importation fees,  we reserves the right to deduct the cost of the return shipment, including customs clearance charges, as well as restocking fees from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies below the Shipping section on this page.

Refused or undeliverable orders that are returned to our facility will be processed like a standard return (please see "What is your return policy?" for more information. This means all shipping costs, including return shipping charges, restocking fees, and any return-to-sender fees, assessed by the shipping carrier, will be deducted from the product refund.

International orders, which have been refused by the receiver or deemed undeliverable by the shipping carrier, may be subject to duties, taxes, customs charges or brokerage fees, in addition to return  shipping charges, restocking fees. We reserves the right to deduct these additional costs from the refund. Please see "What is your refunds process?" for more information.

If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping, as well as incur additional shipping charges.